Shipping

We offer free shipping on all orders $500 and above (the order total must remain $500+ after coupons to qualify, and before sales tax)*. If you order is less than $500.00, then we charge a standard flat-rate shipping fee of $20.99. This shipping fee is FSA eligible, and can be paid using your card.

Our goal is to ship your order out to you as fast as we possibly. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite the shipment of your entire order.

Once the order is in the “Getting Ready to Ship” or “Shipped” status, unfortunately the order cannot be edited. If you would like to reroute or cancel an order in either status, you may be subject to the fees that apply when canceling or rerouting.

If you would like to cancel or reroute an order please email sales@billbaltimore.com with your order number and the reason for the cancellation or the new address to be rerouted to.

 

Orders shipping to Hawaii and Alaska do not qualify for Free Shipping. Additional shipping fees apply which will be determined at checkout. All orders to Hawaii and Alaska are express shipped and takes 24 hours for delivery. A flat rate of $30.99 will be applied when shipping to HI and AK. Orders with products that total over 20 pounds will be subject to an additional $1.99 fee for each pound over 20 pounds.

 

We accept returns of unopened, unused items in their original packaging within 30 days of delivery.

Fees are determined on a case by case basis. Our standard restocking fee is 2%. Some products may have higher restocking fees, which are noted on each applicable product page

Please note: refunds are issued to the original form of payment or as a store credit. There are no exceptions.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

Please refer to the product manual for troubleshooting. If you need additional assistance, please contact the product manufacturer directly for more details on receiving a replacement.

Option 1 – Set up your own return – Sign into your billbaltimore pharmacy account using the email address and password you registered when ordering.
Click on “billbaltimore.com ” → then “billbaltimore.com”. Click “Return Items” for the order you wish to return, then check the items and select the reasons for return from the drop down.

Option 2 – Email us. Please email us with your order number, the product(s) you wish to return, and the reason for which the item(s) is being returned to us. Email: sales@billbaltimore.com

For exchanges, please follow option 2 noted above.

Once you have completed these steps, you will see/receive a confirmation of your return request. It will take 3-5 business days for us to send your return shipping label.

We will issue your refund within 3-5 business days of the receipt of your return. By default, we will process the refund to the original form of payment, unless you specify you’d prefer a store credit. Please note, we may deduct a 1% restocking fee; some products may have higher restocking fees, which are noted on each applicable product page.

If you returned a product(s) used to qualify for our free shipping promotion and the return reduces the order subtotal to less than the amount needed to qualify for free shipping, we will deduct the cost of shipping from the refund.

We will do our best to reach out to you in the event that the card on file has expired. Should our efforts to reach you fail, we will issue your refund in the form of a store credit, which will be sent to you via email. The store credit will be valid for six months.

Get in Touch

Contact Us

Phone : + 1 405 578 5792

Email : sales@billbaltimore.com

Our Hours

MON-FRI 07:00 – 11:00 PM

SAT-SUN 08:00 – 10:00PM

0
Shopping Cart
There are no products in the cart!
Have no product in the cart!